A journey through the tastes of the regions of Italy

Via Gaslini, 1

20900 Monza, Italy

+39 039 28 48 636

Tel. MON-FRI 8:30-18:00

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Frequent questions

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We are pleased to offer a fast and reliable delivery service to bring the authentic flavors of Italy straight to your door.

We have carefully researched our shipping options to ensure the best possible experience for you. Here are details about shipping costs:

  1. Standard Shipping: We offer standard shipping at a fixed cost of €X for orders under €Y. This shipping option guarantees reliable delivery within an estimated time frame of Z business days.

  2. Express Shipping: If you prefer to receive your products in a shorter time, we also offer an express shipping option. The shipping cost for this option will depend on the weight and size of the package as well as the destination. During the checkout process, you will be able to see the exact cost of express shipping based on your selections.

  3. Free Shipping: For our most loyal customers and for orders over a certain amount, we offer free shipping. The minimum limit to take advantage of free shipping is €Z. You can enjoy the convenience of free delivery of your products directly to your home.

Please note that shipping costs may vary depending on the destination location and the size and weight of the package. During the checkout process, we will provide you with a full summary of shipping costs based on your selections.

We are committed to ensuring the safety of your products during transportation by using high-quality packaging materials and working with reliable logistics partners. We will also provide you with a tracking number so you can follow your shipment online and monitor its delivery status.

Choose the shipping method that best suits your needs and look forward to the arrival of quality Italian products directly to your door. Thank you for choosing us as your trusted partner for purchasing Made in Italy food products!

We understand that despite our commitment to the highest quality products, there may be situations when it is necessary to make returns or request refunds. We are here to help you and ensure your complete satisfaction.

Here are our policies for returns and refunds:

  1. Returns of defective or damaged products: If you receive a defective or damaged product during shipment, please contact us within X days from the date of delivery. We will take care to solve the problem promptly. We may require you to provide photos or other evidence to assess the damage or defect.

  2. Returns for quality reasons: Your satisfaction is our top priority. If you are not satisfied with the quality of a product received, please contact us within X days from the date of delivery. We will do our best to resolve the situation in a timely manner. We may ask you to provide specific details on the issue.

  3. Returns for reasons of personal choice: Understands that personal preferences may vary. If you wish to return a product for reasons of personal choice, please contact us within X days from the date of delivery. You will need to return the product in its original packaging and in the state in which it was received. However, please note that restocking fees may apply and original shipping charges will not be refunded.

  4. Refunds: Once we receive the returned product and verify its condition, we will issue a refund in the manner in which the original payment was made, unless otherwise agreed. The time it takes to process the refund may vary depending on the payment method used.

To request a return or refund, please contact us through our customer service. We will be glad to assist you and find an appropriate solution for your specific situation.

We thank you for your trust in our site and are committed to ensuring that your every shopping experience is a positive one. Your satisfaction is our priority, and we will do everything we can to ensure a hassle-free return and refund experience.

We accept several payment methods to make your purchasing process easy and secure. Below we list the most common payment methods we accept:

  1. Credit/debit cards: We accept major credit and debit cards, including Visa, Mastercard, American Express and others. You will be able to enter the card details during checkout and complete the payment securely.

  2. PayPal: We also offer the option of payment through PayPal, a secure and popular online payment method. You can log in to your PayPal account during the checkout process and complete the payment quickly and conveniently.

  3. Apple Pay: If you have a compatible Apple device, you can use Apple Pay to make quick and secure payments with your credit or debit card linked to the Wallet app.

  4. Google Pay: For Android devices, we also offer a payment option via Google Pay. You can use your saved cards in the Google Pay app to complete payment quickly and securely.

  5. Bank Transfer: If you prefer bank transfer as your payment method, we will provide the necessary banking information during checkout. Please note that payment by bank transfer may take longer to process and possible bank fees may apply.

These are just some of the most common payment methods we accept. During the checkout process, you will be able to select your preferred payment method and complete the payment securely. We ensure the protection of your personal data and payment information through advanced security measures.

If you have any questions or would like more information about accepted payment methods, please feel free to contact our customer service department. We will be glad to provide you with the necessary assistance.